Virtual care has served as a lifeline for patients and providers amidst the pandemic, enabling safe care delivery without the risk of viral transmission. But as we move on towards a post-emergency scenario, one thing is clear: patient expectations have changed permanently, and a sustainable hybrid care model will be key to improving delivery of healthcare in this increasingly crowded landscape. How does telehealth impact the quality of care, access to care and the delivery system and its workforce? What are the opportunities and challenges of telehealth?
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